Making Claims Clearer
Making claims clear…
We understand that as an insurer we have a responsibility to our brokers and customers to be much clearer. This ranges from how we make our underwriting and claims decisions, to what is and isn’t covered by our policies. We also want to provide a much clearer explanation of what customers can expect to happen during a claim.
By being more straightforward and transparent with our broker partners and their customers, we can achieve this.
Claims signposting
We’ve compiled the following documents to provide a much clearer explanation of what customers can expect to happen during a claim, and the important role they play.
Common reasons for repudiation
The documents below outline common reasons for claims not being paid and practical guidance to get customers back on their feet as soon as possible.
Explanation of Terms and Conditions
We have compiled the documents below to explain our Terms and Conditions in plain English. We want customers to know what they are buying and to make dealing with AXA as easy as possible.
General policy advice
The following documents highlight standard exclusions customers should be aware of when taking out a policy and how to make sure policy conditions aren’t breached.
Fraud prevention
The following document outlines in plain English exactly what fraud is and how AXA deals with it.
