Claims Advice
It is essential you notify us of all possible claims as soon as possible.
Please note that some insurance policies contain claim notification conditions where you are required to notify insurers within a certain time period, which is usually 30 days from the date of the loss. If such conditions are not adhered to, insurers may not have to pay your claim.
To report a claim to us, you can contact your usual Account Executive, our in-house Claims team on 01245 449060, or by email: claims@ascendbrokingold.co.uk
We will fully explain the claims process and advise you what to do next. If appropriate, we will issue you with a claim form and inform your insurer of the circumstances of the loss. Your insurer may decide that the appointment of a loss adjuster is necessary, especially if the loss is likely to be high in value or complex in nature.
A selection of claim forms can also be found in the Resource Centre section of our website.
General Advice
You should not admit liability or offer compensation to a third party, even if you believe you are to blame for an incident.
You are expected to take all reasonable steps to minimise your loss, for example: secure your premises following a break-in or appoint a plumber following a leak.
Keep all receipts for any emergency repairs.
If possible take photographs of any damage.
You will be required to obtain repair/replacement estimates and/or a letter from a specialist to confirm that any item(s) are beyond economical repair.
Do not dispose of any property without the agreement of your insurers.
If a crime has been committed, you must report it to the Police immediately and obtain a crime reference number. You can report certain crimes online or over the telephone.
Motor Claims
Please advise us or your insurer immediately of any loss. In the case of a large or complex loss, your insurers will probably wish to appoint an expert – for example, a loss adjuster, disaster recovery specialist, forensic expert or a solicitor to act on their behalf.
Details of 24 hour reporting helplines are provided under the Resource section of this website.
Property Claims
Please advise us or your insurer immediately of any loss. In the case of a large or complex loss, your insurers will probably wish to appoint an expert, for example a loss adjuster, disaster recovery specialist, forensic expert or a solicitor to act on their behalf.
Detailed below are the emergency telephone numbers for certain insurers who operate a 24 hour service, which can be accessed under the Resource Centre part of this website.
If you wish to contact your insurer directly, please ensure you have your policy number handy so that the operative can access your policy details.