Report a Claim Immediately 

Using our Award-Winning Claims Reporting App


No business wants to have a claim…

…but when these unfortunate incidents happen we will make this process as simple as possible for you, mitigating any claim by reacting quickly to the incident.

We take pride in providing you with an excellent claims service – our objective is a speedy and fair settlement for you.

All our clients are provided with a clear guide on their policy, so you will know what to do and who to contact, both inside and outside office hours.

Ascend maintain close relationships with:

  • All major loss adjusters
  • All major loss assessors
  • All insurer claims departments
  • Specialist claim companies

We will keep you informed

It is important that you know what is happening with your claim. That is why we believe in keeping our customers informed as and when necessary. We regularly achieve and, more often than not, exceed our own high standards. We aim to respond to telephone calls, letters and emails expediently.

Take a look at our claims advice here

Notification of Claims

In the event of a claim, please contact us as soon as possible. It is always important to contact us at the very earliest opportunity; any delay in notification could affect the way the claim is handled by insurers. 

In the event of a claim, please contact our claims department immediately on 01245 449 069 

Office hours Monday to Friday 9.00am to 5:00pm

Out-of-normal office hours

If you require claims assistance outside of our normal office hours, please refer to our download section where useful information, telephone numbers and claim forms can be accessed.

Request a call back

If you have any questions or would like advice on a particular issue please contact us

or call us directly on 01245 449060